Frequently Asked Questions
Q: How do you justify the amount of your Facility Charge?
A: Vernon Electric Cooperative, like other electric cooperatives, serves the rural area. Investor-owned utilities (IOUs) and municipal utilities (Munis) typically serve more urban areas. The result is a huge discrepency in how many consumers we have per mile of line. The lack of consumers in the countryside is the reason IOUs refused to serve sparsely populated rural areas, and why not-for-profit rural electric cooperatives were formed. IOU's such as Xcel Energy or Alliant Energy average around 40 consumers per mile of line. Munis such as Westby, Cashton, La Farge and Viola may serve up to 50-60 consumers per mile of line. Vernon Electric serves about 5 consumers per mile of line. It is interesting to note that compared to electric co-ops, IOUs have 6 times the revenue per mile, due to having more customers per mile and having more commercial and industrial loads. Because Co-ops have more infrastructure and less consumers to pay for it, the Facility Charge is higher. Our rate philosophy is to cover most of our fixed costs in the Facility Charge, so everyone pays their fair share. If Vernon Electric lowered its Facility Charge and included more costs in its kWh charge, fulltime residents would be subsidizing the rates of members that may only be in the area part-time. Costs included in the Facility Charge are:
- On-going operation and maintenance of the electrical distribution facilities (hence the name "Facility Charge") required to bring you electricity at the flip of a switch
- Annual depreciation of these facilities
- Principal and interest payments
- Expenses related to customer accounting, meter reading, and billing
Q: What are Capital Credits?
A: In 1935, when the Rural Electrification Administration (REA) was established, the federal government and rural people joined to form rural electric cooperatives. This joint effort built lines to bring electricity to the farms and homes in rural Wisconsin, and all of rural America. The value of the cooperative, to you and other members, is the services it provides. The purpose of your electric cooperative is to provide electricity and a variety of support services to you at the lowest possible cost. It does not exist to generate profit for a group of investors.
Your cooperative does, however, generate margins, which is returned to the members over a period of time. It is important to realize there is a difference between "revenue" and "profit." The cooperative must generate enough revenue to cover all costs of providing service and operating the cooperative. Any profit, or margins, left at the end of the year is allocated to the members as capital credits.
Once a year, a formal audit determines the cooperative's income and expenses. Income remaining after deducting all expenses is the "net margin." This amount represents Capital Credits. Capital Credits are divided among the members, or owners of the cooperative in proportion to how much electricity each member purchases. This follows the cooperative principle that ownership benefits are generally in proportion to use.
Although the margins are annually allocated and assigned to members, they aren't necessarily distributed at that time. Capital Credits, or patronage refunds, as they are sometimes called, represent an important source of financing for the cooperative. Just as the benefits of a cooperative are tied to use, so is the responsibility to finance the business. The cooperative is financed when you pay for electric service and through retaining Capital Credits.
Your board of directors, made up of members just like you, decides on the amount of Capital Credits that can be returned to the members each year and still keep the cooperative on a sound financial basis. The retained amount belongs to you and will be paid out at a later date. Each cooperative develops its own method for returning Capital Credits. For more information about how your cooperative pays Capital Credits, contact our general manager.
Telling the story of Capital Credits emphasizes the most important principle of the cooperative - it belongs to you!
Q: How do I read my Meter?
A: Vernon Electric Cooperative has installed "Turtle" meters on our system. The Turtle meter allows the Cooperative to read your meter automatically and remotely. There is no need for you or a meter reader to read your meter once a month. But, some people like to keep track of their daily meter readings to monitor they’re energy usage. As a convenience to you, we can also download daily meter readings from your meter at your request. Because it takes about a day and a half for meter readings to reach our office (hence the name “Turtle meter”), we may not have data for the same day you call in. But we will have daily readings from two days ago and back.
Your electric meter looks like this:
The reading on this meter is 01074
How to read your meter (single-phase, clock-style)
- Start with the dial to the far right. This is the “ones” column.
- Write down the number the arrow has just passed. Do not write down the number that the arrow is approaching, even if it is very close.
- Go to the next dial to the left (this is the “tens” column) and do the same as in step 2. You should be writing your reading from right to left as well. Be aware that the dials spin in different directions, so some dials may have numbers in reverse direction to others.
- Continue to the left and do the same for the “one hundreds” column, “one thousands” column and, if your meter has 5 dials, the “ten thousands” column.
You can measure the amount of energy you have used for a day, week or month by subtracting your first reading from your last reading. The dollar amount of your bill is based on the number of kilowatt hours used.
Q: What do I do if my power goes out?
A: If your power goes out:
- Check your fuses or curcuit breakers
- Check to see if your neighbors have power
- Report the outage to VEC promptly as follows:
- Have your Map Location number or your Account Number available for reference.
- Call 634-3121 or 1-800-447-5051. After 4:30 p.m. on weekdays and all day on weekends and holidays, you will be connected to an answering service.
- Even though your meter is able to detect the outage and send a report automatically to Vernon Electric, this may take some time. Therefore it is important that you call so crews can respond promplty and get your power back on as soon as possible.
Q: What is the General Plant Fund?
A: Buildings, land, and other assets are accounted for in General Plant. The General Plant Fund is used to help pay for these items rather than using costly loan funds and thereby helps keep electric rates as low as possible.
Q: What is Power Cost Adjustment (PCA)?
A. The Power Cost Adjustment (PCA) is an adjustment made on your electric bill, which either goes up or down dependent upon what the true cost of power is from Dairyland Power Cooperative.
This adjustment is based on your kWh consumption. When the cost of purchased power exceeds an anticipated level, the power cost adjustment factor comes into effect and is added to your bill. Conversely, when the cost of power is under this level, the power cost adjustment calculates a discount on your kWh charges.